Ordering, Payment and Shipping 

To place an order, you have several convenient options:

  1. Online shop: the fastest and easiest way to buy our incense. Also the cheapest, as we don’t need to add Etsy or other platform fees. Pay by card directly to us (processed by Stripe) or by PayPal. Please see info on additional payment options below.
  2. Sending a Message: Another way to order is by sending us a direct message. Let us know which products you’re interested in, and we’ll take it from there.
  3. Etsy: You can find our products listed on Etsy or any other platform where we are available. Simply visit the platform, search for our store or products, and make your purchase directly there. Prices are higher because we need to pay commission to Etsy for listing our incense there. 

Choose the method that suits you best, and we’ll ensure your order is processed smoothly. We are always here to assist you!

Payment 

All payments and refunds are processed by Stripe (payment system) and PayPal, and we accept major credit cards. You can also pay us directly to our Wise Business account – we accept multiple currencies and we have IBAN accounts in EUR, GBP and all other European currencies. Not only that, we have a Revolut Business account – you can pay using a @Revtag or by a bank transfer as in the case with Wise Business account. 

Shipping

Our warehouse is located in Romania so we can offer well below average European and worldwide shipping rates. There are no custom fees for orders from within the EU. We are doing our best to keep the shipping costs low and our packaging ecological.

Shipping rates

For shipping within the EU, we charge a flat fee of €4.95 for a parcel up to 2kg (from 1 to 100 packets of incense!).  If you order by messaging us, we will inform you about the shipping in advance. If you have any questions about delivery, please don’t hesitate to contact us. We are always happy to help you save on shipping costs.

Delivery speed

Orders are usually dispatched within 2-3 working days, depending on volume. Delivery might take longer during holidays and festive seasons.