Privacy Policy

www.monsoon-incense.com

Effective Date: January 7, 2026

Bhagwan Incense SRL, the company behind Monsoon Incense (“we”, “our”, “us”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and your rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal data is:

Bhagwan Incense SRL
(trading as Monsoon Incense)
Strada Panait Cerna 2, BL M53, SC 2, Suite 54
Bucharest 030992, Romania
Phone: +40 760 809 125
Email: welcome@bhagwan-incense.com

Personal Data We Collect

We collect personal data you provide directly and data collected automatically when you visit our website.

Data you provide:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment details (processed securely via our payment providers)
  • Account registration information (if you create an account)
  • Newsletter or marketing preferences
  • Communications with customer support

Data collected automatically:

  • IP address, browser type, operating system
  • Pages visited, time spent on site, click data
  • Cookies and similar tracking technologies

We do not intentionally collect sensitive personal data such as health information or religious beliefs.

How We Use Your Personal Data

We process your personal data for the following purposes:

  • Order fulfilment — to process and deliver your orders (legal basis: performance of a contract, Art. 6(1)(b) GDPR)
  • Payment processing — to complete transactions securely (legal basis: performance of a contract)
  • Customer support — to respond to enquiries or complaints (legal basis: contract / legitimate interests)
  • Marketing — to send promotional communications, only with your consent (legal basis: consent, Art. 6(1)(a) GDPR)
  • Website analytics — to improve our website and user experience (legal basis: legitimate interests, Art. 6(1)(f) GDPR)
  • Legal compliance — to meet tax and accounting obligations (legal basis: legal obligation, Art. 6(1)(c) GDPR)

Sharing Your Personal Data

We may share your personal data with trusted third parties only to the extent necessary for the purposes described above:

  • Payment processors (e.g. Stripe, PayPal) for transaction handling
  • Shipping and fulfilment providers for order delivery
  • Marketing service providers (if consented)
  • Analytics providers (e.g. Google Analytics)
  • Legal or regulatory authorities if required by law

We ensure that all third parties adhere to appropriate data protection standards.

International Transfers

Some of our service providers may store or process your data outside the European Economic Area (EEA). We ensure that all such transfers comply with the GDPR, using appropriate safeguards such as standard contractual clauses approved by the European Commission (Art. 46 GDPR).

Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law:

  • Order and payment records: up to 10 years (tax and accounting compliance)
  • Marketing preferences: until you unsubscribe
  • Website analytics data: up to 24 months

After these periods, your data will be securely deleted or anonymised.

Your Privacy Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you
  • Rectification — request correction of incomplete or inaccurate data
  • Erasure (“right to be forgotten”) — request deletion of your data where no legal retention obligation applies
  • Restriction — request that we limit processing in certain circumstances
  • Objection — object to processing for marketing purposes or on the basis of legitimate interests
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent — withdraw previously given consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at welcome@bhagwan-incense.com. We will respond within 30 days as required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential cookies — required for core site functionality and order processing
  • Analytics cookies — collect anonymised usage data to help us improve our website
  • Marketing cookies — enable personalised advertising, only with your consent

You can manage your cookie preferences at any time via our cookie banner or your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their respective privacy policies.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors. If we become aware that such data has been collected inadvertently, we will delete it promptly. Parents or guardians who believe their child has provided us with personal data are encouraged to contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

For questions, concerns, or privacy requests, please get in touch:

Bhagwan Incense SRL
(trading as Monsoon Incense)
Email: welcome@bhagwan-incense.com
Phone: +40 760 809 125